HollySys is committed to providing customers with high quality services and strongly stand by our customer-oriented concept, based upon providing best value for our customers as priority. Constantly, we seek improvement in the pursuit of customer satisfaction as well as quality of services provided.
In order to better meet the demands for our customers, HollySys provides a full range of solutions and services based on these criteria, such as, safety, stability, comprehensive, energy saving, emission reduction and high efficiency to fulfill the criteria required for a successful production facility. A series of our range of services in our service model includes, hotline services, on-site services, maintenance and inspection services, spare parts services, upgrade services, maintenance services, training services and others.
Service Hotline:China: +86 400-881-0808; Singapore: +65 6777 0950
Hardware Repair Services: Hardware is classified into HollySys Hardware and 3rd Party Hardware
HollySys Products:Products that are developed, designed and manufactured by HollySys, e.g. modules, circuit board, main controller etc.
3rd Party Products: Products that are purchased through HollySys but manufactured by our partners, e.g. computers, UPS etc.
Repair Procedures: If you choose to courier the faulty parts, we would recommend choosing reputable courier service providers, as well as using a large box filled with foam cushioning materials, to ensure the safety of long-distance transport of the parts.
To better understand the details of the fault, please attach a note in the box stated clearly with the following:
China：Fault-Reporting Support ：+86 400-881-0808 (Option: Hardware Maintenance)
Address: No. 2 Di Sheng Middle Road, Economic and Technology Development Area,Beijing 100176, China
Postal Code: 100176
Areas except for China: Fault-Reporting Support: +65 6777 0950
Address: 200 Pandan Loop, Pantech 21, #08-01, Singapore 128388
Equipment management is a basic and important task. Based on field device status, maintenance status, combined with the characteristics of automation system equipment, efficient equipment management is made possible, services include:
Inspection is part of our service offerings as preventive services, can reduce unplanned downtime events, plan ahead and eliminate potential hazards on site, improve system stability, reduce the accident rate. Implementation starts during plant maintenance, professional maintenance engineers are assigned to carry specialized equipment on-site to provide inspection services, and detailed inspection reports as well as maintenance recommendations are prepared and issued.
System Inspection Scope of Services:
Due to the fast changing environment in technology, computer equipment, operating systems, network communications equipment are updated and refreshed frequently. HollySys is committed to providing value to customers and furnish our customers with comprehensive solutions. By providing the latest, reliable hardware and software products, customers with minimal investment are able to enjoy the benefits of a system that provides reliability, optimal and high performance.
Through the upgrade service, the life cycle of the system is extended and the system can ensure a long-term, safe and stable operation.
Upgrade Service Scope of Services:
It is often that the project has been commissioned for many years and had gone through several engineering changes. In order for a smooth upgrade process, essential information as below are required:
We offer localization service at Most City of China (more than 60 cities), Hong Kong, Singapore, Malaysia (KL, JB), India (Gurgaon), Indonesia (Jakarta).
Companies lacated in:
Pre-Sales Services: Mainly supported by our sales team and technical support team. We will fully understand user needs and develop suitable solutions to meet requirements.
Services during Implementation: Mainly supported by the engineering department. For each project, from the start to the end, the project manager will be fully involved ensure the quality of the project.
Post-Sales Services: Mainly supported by the system services department. Other than the usual technical recommendations, hardware maintenance, on-site maintenance, spare parts sales and other services, we provide a more extensive range of services which includes: system check, software upgrade, annual security services, emergency services as well as training services.
Services Division is responsible for the system. We not only provide regular technical advice, hardware maintenance, on-site maintenance, spare parts sales and other services, also provides value-added services, including: system check, the software upgrade, the annual security services, emergency services, training services.
China: Warehouses and stores in Beijing, Hangzhou, Wuhan, Chengdu, Jinan, Xi’an, Xinjiang, Zhengzhou, Taiyuan, and Shenyang with ready stock of spare parts.
Others: Singapore, Malaysia (KL, JB), India (Gurgaon), Indonesia (Jakarta)
Worldwide UPS, FedEx in countries including China, Singapore, Malaysia, India, Indonesia, Dubai, Hong Kong and others.